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Returns and Exchanges

What is your returns policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


I received the wrong item

Please email us at info@jasminesecret.com and we will send out your replacement immediately.


My order arrived damaged

Did your item arrive damaged, different or not working? Please email us at info@jasminesecret.com and we will send out your replacement immediately.

If you would like to proceed with a full refund, please refer to the procedures below:

1. Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.

2. We will review the claim and contact you if we need more information.

3.If approved, we will refund or resend the item, you may also be asked to return the product.

4. Customers will only be charged once for shipping costs (this includes returns)

5. No-restocking to be charged to the consumers for the return of the product.


Where should I mail my authorized return?

Please contact our customer service at info@jasminesecret.com to get the returned address.


Will you handle the return shipping fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over USD$20 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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1155 S Power Rd
Ste 114
Mesa, AZ 85206
United States

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